Digital Business
Stop sharing one customer-service password: set up a team inbox that survives staff changes
A public support address should not mean a shared staff password. Set up named access, clear ownership and simple offboarding.
Practical coverage of online business models, digital tools, e-commerce and technology-enabled growth for African entrepreneurs.
A public support address should not mean a shared staff password. Set up named access, clear ownership and simple offboarding.
A task-based guide to using AI for customer service, marketing, documents and operations without inventing facts or exposing customer data.